GENESIS - ÎNTREBĂRI FRECVENTE

Vă rugăm să verificați dacă toate fișele căștilor au fost conectate corect la computer (vă rugăm să verificați dacă computerul are una sau două intrări minijack – dacă computerul are o singură intrare și căștile au două fișe, veți avea nevoie de un adaptor suplimentar).

Go to the SUPPORT tab and select Downloads. You then need to enter the name of the product you are looking for so that a list of available spare parts for that product will appear.
The available spare parts can be found at the very bottom of the product page under SERVICE PARTS.

Check which D-input or, X-input mode your gamepad works in. Most games should support both modes, unfortunately not all do. Please check with your games specifications to see if they support this type of communication.

Make sure the USB receiver or (if you are using a Bluetooth connection) the computer/laptop/console is at most 50 cm from the device. Also check that there are no sources of interference nearby, e.g. Wi-Fi router, other wireless devices, microwave.

Contact us through the contact form, subject: Help, we will be happy to help you with the pairing process.

We are very sorry, but only some models of our mice have spare sliders included.
We are trying to make sure that all upcoming models come with spare sliders or have them available separately.
We can also suggest that you cut the sliders yourself from a PTFE sheet or use ready-made "dots" type sliders.

Go to the SUPPORT tab and select Downloads. Then you need to enter the name of the product you are looking for so that the appropriate downloads appear.
Available software can be found at the very bottom of the product page under the Downloads tab.

Please wait a while for the device to cool down, and try to start charging again.
If the device still does not charge, please contact us via the contact form, subject: Help.

Make sure you have the latest firmware.
The latest firmware can be found at the very bottom of the product page under the Downloads tab. Alternatively, go to the SUPPORT tab, select Download, and then type in the name of the gamepad.

Please contact Gamedot service at [email protected] or by phone Monday through Friday from 8:00 am to 4:00 pm at 605 183 678.

Puteți conecta două controlere, dar nu uitați să le cuplați unul câte unul, nu în același timp.

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Vă rugăm să verificați dacă controlerul Seaborg a fost conectat în ordinea corectă (descrierea este disponibilă în manualul dispozitivului). De asemenea, nu uitați să conectați volanul cu un pad cu fir. Dacă folosiți un pad fără fir, vă rugăm să vă asigurați că cablul pe care îl folosiți nu este doar pentru încărcare.

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We suggest conducting a simple test with your phone's camera:

1. Perform is in a darker location.
2. Point the camera lens at the sensor/dion in the remote.
3. Observe the phone's screen:
   - If you see a glowing spot it means that the sensor/pilot is working
   - If you do not see any light it probably means: device is not powered, sensor/pilot is defective

Garantăm compatibilitatea 100% a produselor Genesis. Este posibil ca alte produse să funcționeze sau nu. Totul depinde de cât de mult modifică ceilalți producători semnalul dispozitivului.

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We are very sorry, but only some models of our mice have spare sliders included.
We are trying to make sure that all upcoming models come with spare sliders or have them available separately.
We can also suggest that you cut the sliders yourself from a PTFE sheet or use ready-made "dots" type sliders.

Contact us through the contact form, subject: Help, we will be happy to help you with the pairing process.

Please wait a while for the device to cool down, and try to start charging again.
If the device still does not charge, please contact us via the contact form, subject: Help.

Please contact Gamedot service at [email protected] or by phone Monday through Friday from 8:00 am to 4:00 pm at 605 183 678.

We suggest conducting a simple test with your phone's camera:

1. Perform is in a darker location.
2. Point the camera lens at the sensor/dion in the remote.
3. Observe the phone's screen:
   - If you see a glowing spot it means that the sensor/pilot is working
   - If you do not see any light it probably means: device is not powered, sensor/pilot is defective

Go to the SUPPORT tab and select Downloads. Then you need to enter the name of the product you are looking for so that the appropriate downloads appear.
Available software can be found at the very bottom of the product page under the Downloads tab.

Go to the SUPPORT tab and select Downloads. You then need to enter the name of the product you are looking for so that a list of available spare parts for that product will appear.
The available spare parts can be found at the very bottom of the product page under SERVICE PARTS.

Check which D-input or, X-input mode your gamepad works in. Most games should support both modes, unfortunately not all do. Please check with your games specifications to see if they support this type of communication.

Make sure you have the latest firmware.
The latest firmware can be found at the very bottom of the product page under the Downloads tab. Alternatively, go to the SUPPORT tab, select Download, and then type in the name of the gamepad.

We are very sorry, but only some models of our mice have spare sliders included.
We are trying to make sure that all upcoming models come with spare sliders or have them available separately.
We can also suggest that you cut the sliders yourself from a PTFE sheet or use ready-made "dots" type sliders.

Contact us through the contact form, subject: Help, we will be happy to help you with the pairing process.

Please wait a while for the device to cool down, and try to start charging again.
If the device still does not charge, please contact us via the contact form, subject: Help.

Please contact Gamedot service at [email protected] or by phone Monday through Friday from 8:00 am to 4:00 pm at 605 183 678.

We suggest conducting a simple test with your phone's camera:

1. Perform is in a darker location.
2. Point the camera lens at the sensor/dion in the remote.
3. Observe the phone's screen:
   - If you see a glowing spot it means that the sensor/pilot is working
   - If you do not see any light it probably means: device is not powered, sensor/pilot is defective

Go to the SUPPORT tab and select Downloads. Then you need to enter the name of the product you are looking for so that the appropriate downloads appear.
Available software can be found at the very bottom of the product page under the Downloads tab.

Go to the SUPPORT tab and select Downloads. You then need to enter the name of the product you are looking for so that a list of available spare parts for that product will appear.
The available spare parts can be found at the very bottom of the product page under SERVICE PARTS.

Check which D-input or, X-input mode your gamepad works in. Most games should support both modes, unfortunately not all do. Please check with your games specifications to see if they support this type of communication.

Make sure you have the latest firmware.
The latest firmware can be found at the very bottom of the product page under the Downloads tab. Alternatively, go to the SUPPORT tab, select Download, and then type in the name of the gamepad.